Choosing a hospital

Not all hospitals are alike. One hospital may be better staffed and equipped than another to do a particular procedure or take care of certain patients. For example, a hospital that does many successful coronary bypass surgeries may not specialize in cancer treatment or obstetrics. Each hospital has its own advantages and special characteristics.

Your doctor can help you choose the hospital best suited for your needs. He or she will be able to answer many general questions, particularly about hospitals in which he or she practices. It would also be helpful for you to do some research on your own. Here are some points to consider:

Is the hospital accredited by a nationally recognized accrediting organization, such as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)?

How often is the specific procedure you need performed at the hospital? What is the hospital's success rate in carrying out the procedure?

Visit the hospital. Does it appear clean? Are the patient rooms comfortable? Will you have privacy in your room? Do you feel the hospital is a place where you will be treated with dignity and respect?

How will the hospital staff keep your doctor and other members of your health team informed about your progress during recuperation? Also, how will you or your family be kept up-to-date on your progress?

Does the hospital have social workers to help patients and their families access emotional, financial and physical support services?

Ask the hospital staff for a written description of its services and fees. Will the hospital provide financial assistance if you need it?

What type of care will be provided after your procedure? For example, will the hospital send a nurse to your home for a postop checkup? What kind of instruction will the hospital staff give you and your family to help you recuperate at home? Will the hospital staff help you find community resources if necessary?

What are the hospital's policies concerning confidentiality of medical records? Request a copy of the hospital's patient rights and responsibilities form.

Is the hospital listed as a provider for your health insurance company? If so, you will receive maximum medical coverage and benefits.

Do you know anyone who's been a patient in the hospital, or have loved ones been treated there? A personal reference may be invaluable.